Productondersteuning D100
FAQ
The brush gets wet in dry mode
- The D100 is not suitable as a pure vacuum cleaner, as it sprays water in the first five seconds of dry vacuuming to protect the HEPA filter from clogging.
- To check whether water continues to be emitted after the first 5 seconds, remove the cover over the brush roller, restart the appliance, select Dry Mode and check that water is coming out of the nozzle. If water continues to escape after 5 seconds, there is a defect in the appliance. In this case, the appliance must be sent for inspection and repair.
The self-cleaning doesn’t work after charging station docking.
- Activate self-cleaning mode: Single click on the self-cleaning button/water level control.
- Activate drying mode: Long press on the self-cleaning button /water level control
No water comes out
1. Please check the following:
- Check the nozzle: Check whether the nozzle sprays water.
2. Possible causes:
- No water in the fresh water tank.
- The sealing ring is missing or installed the wrong way round.
- The nozzle under the roller cover is blocked.
- The hose of the fresh water tank is loose.
- The contact of the HEPA filter has been lost.
- Water pump defective - the appliance must be sent for inspection and repair.
Product cannot be charged
- Check if the charging plug is connected properly.
- Ensure the device is completely placed in the charging base.
- Check the connection between the charging head and the charging base for poor contact.
Wastewater tank light is on
- Drain the wastewater in the wastewater tank if it is full.
- Ensure HEPA and the wastewater tank are installed properly.
Why is the usage time of my Uwant D100 vacuum cleaner shorter than expected?
The usage time of your Uwant D100 varies depending on the mode it operates in:
- Dry Mode: The battery life can last up to 35 minutes.
- Smart Mode: The battery life is approximately 24 minutes, which is normal.
- Turbo Mode: The battery life is around 20 minutes.
The advertised battery life of up to 35 minutes refers to the maximum possible duration, achievable in Dry Mode.
D100 leaves water streaks on the floor
To avoid water stains when using the D100, please observe the following recommendations:
1. use the correct ratio of cleaning solution: make sure you use the correct amount of cleaning solution. For the D100, the recommended ratio is 1:30 (1 liter of water and 30 milliliters of solution). The correct mixture can significantly improve the cleaning results.
2. perform slow and steady movements: Try to move the appliance steadily and evenly across the floor. This contributes to a more even cleaning and reduces the risk of streaking.
3. adjust the water level: Depending on the type of floor, water streaks may be visible. To minimize this, experiment with the water level settings to find the optimal balance for your particular floor type.
Can it be used to vacuum carpets?
Yes, the D100 can theoretically be used on carpets, but it is not ideal. If the D100 is only used to vacuum carpets, this can easily lead to clogging of the HEPA filter and affect the suction performance. To counteract this, the D100 sprays water on the brush during the first 5 seconds in dry mode to prevent the HEPA filter from clogging.
This can cause the carpet to become slightly damp. We therefore recommend using the D100 mainly on hard floors.
Waarom is mijn D100 niet opladen en waarom is er slechts 1 batterijstang die op het display flitst ?
Als het apparaat volledig ontladen is en zichzelf heeft uitgeschakeld vanwege een lege batterij, volg dan deze stappen:
1. Plaats de D100 op het laadstation om het oplaadproces te starten.
2. Na ongeveer 10 minuten zou de automatische droogfunctie moeten starten.
3. Er zijn nog eens 60 tot 90 minuten nodig voordat de oranje knipperende batterij-indicator, die aanvankelijk slechts één balk liet zien, een tweede balk laat zien en uiteindelijk overschakelt van knipperend oranje naar continu groen.
Terwijl het apparaat oplaadt, wordt de batterijstatus geleidelijk bijgewerkt. De balken op het display verschijnen één voor één om de voortgang van het opladen aan te geven:
- 1 bar staat voor ongeveer 20% lading,
- 2 balkjes geven aan dat de batterij ongeveer 40% opgeladen is, enzovoort, totdat de batterij volledig is opgeladen tot 100%.
In totaal duurt het ongeveer 6 uur voordat de D100 volledig is opgeladen. Zorg ervoor dat het apparaat gedurende deze periode ongestoord op het laadstation blijft staan met een actieve voeding.
Als het probleem blijft bestaan nadat u deze stappen hebt gevolgd, kan dit duiden op een defect en is verdere assistentie vereist. Voor verdere hulp kunt u gerust contact opnemen met de klantenservice.