30 Days

Return Without Reason

2 Years

2 Years Warranty

English and German

Customer Telephone Service

Klarna

Pay By Installments

2-7 Days

DHL Fast Delivery In EU

Battery And Old Device Disposal

1. Battery and old device disposal
Our obligation to inform according to the Battery Act:

In connection with the distribution of batteries or the delivery of devices containing batteries, we are obliged to inform you of the following:

As an end user, you are legally obliged to return used batteries. You can return old batteries that we carry or have carried in our range as new batteries free of charge to our shipping warehouse (shipping address). The symbols shown on the batteries have the following meaning:

The symbol of the crossed out garbage can means that the battery must not be disposed of with household waste.

Pb = Battery contains more than 0.004 percent lead by mass

Cd = battery contains more than 0.002 percent cadmium by mass

Hg = Battery contains more than 0.0005 percent mercury by mass.

Please note the above instructions.

Old batteries do not belong in household waste. You can return used batteries to our shipping warehouse free of charge or ship them to us at your own expense. As a consumer, you are legally obliged to return used batteries. Alternatively, you can also hand in the batteries in question at sales points. The levy is limited to quantities usual for the end user and to used batteries that the retailer carries or has carried in its range as new batteries. Used batteries can also be handed in at municipal collection points.

If you are unsure about handling used batteries or have further questions about returning them, please feel free to contact our service team.

Batteries containing pollutants are marked with a symbol consisting of a crossed-out garbage can and the chemical symbol (Cd, Hg or Pb) of the heavy metal that determines the classification as containing pollutants. You can return used batteries to us at the following address:

CLS DAFA GmbH, Draisstraße 10, 76646 Bruchsal, Germany



2. Note in accordance with the Old Equipment Ordinance (ElektroG)
There is also a legal obligation to return old electrical devices. After use, you can return them to our showroom, to a municipal collection point or to a local specialist retailer. You can return used equipment to us at the following address:

CLS DAFA GmbH, Draisstraße 10, 76646 Bruchsal, Germany

The return option is limited to small old devices under 25 cm, to old devices that we have or have had in our range, and to the quantity that end users usually get rid of.

Information obligations in accordance with Section 18 Paragraph 2 of the Electrical and Electronic Equipment Act

3. Data protection notice
We would like to point out to all end users of waste electrical and electronic equipment that they are responsible for deleting personal data on the old equipment to be disposed of.

WEEE Reg. No.: DE 22274212
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How long does shipping take?

We typically process and ship orders within 1-2 business days. Standard shipping times vary depending on your location. Delivery time is usually 1-3 days for Germany and 3-7 days for other countries in the EU.

What is your return policy?

We offer a 30-day return policy for items in new, unused condition. If you are not satisfied with your purchase, please contact our customer support team to initiate a return. Please note that certain conditions and exclusions may apply. You can find more information on our Returns & Refunds page.

How long is the warranty?

The warranty is for 2 years. We offer a customer service phone service in English and German, please feel free to contact us with any questions.

Do you offer international shipping?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team.

What payment methods do you accept?

Credit cards: Visa, Mastercard, American Express, Maestro and UnionPay debit and credit cards.

Accelerated checkout: Apple Pay, Google Pay and Shop Pay.

Local payment methods: Bancontact, iDEAL, eps, Prepayment (Vorkasse) and Klarna.

At this time, we do not accept cash on delivery or personal checks.

What is the ratio of cleaning solution to water?

Cleaning solution-to-water ratio: 1:30