Soporte de producto D100
FAQ
The brush gets wet in dry mode
- The D100 is not suitable as a pure vacuum cleaner, as it sprays water in the first five seconds of dry vacuuming to protect the HEPA filter from clogging.
- To check whether water continues to be emitted after the first 5 seconds, remove the cover over the brush roller, restart the appliance, select Dry Mode and check that water is coming out of the nozzle. If water continues to escape after 5 seconds, there is a defect in the appliance. In this case, the appliance must be sent for inspection and repair.
The self-cleaning doesn’t work after charging station docking.
- Activate self-cleaning mode: Single click on the self-cleaning button/water level control.
- Activate drying mode: Long press on the self-cleaning button /water level control
No water comes out
1. Please check the following:
- Check the nozzle: Check whether the nozzle sprays water.
2. Possible causes:
- No water in the fresh water tank.
- The sealing ring is missing or installed the wrong way round.
- The nozzle under the roller cover is blocked.
- The hose of the fresh water tank is loose.
- The contact of the HEPA filter has been lost.
- Water pump defective - the appliance must be sent for inspection and repair.
Product cannot be charged
- Check if the charging plug is connected properly.
- Ensure the device is completely placed in the charging base.
- Check the connection between the charging head and the charging base for poor contact.
Wastewater tank light is on
- Drain the wastewater in the wastewater tank if it is full.
- Ensure HEPA and the wastewater tank are installed properly.
Why is the usage time of my Uwant D100 vacuum cleaner shorter than expected?
The usage time of your Uwant D100 varies depending on the mode it operates in:
- Dry Mode: The battery life can last up to 35 minutes.
- Smart Mode: The battery life is approximately 24 minutes, which is normal.
- Turbo Mode: The battery life is around 20 minutes.
The advertised battery life of up to 35 minutes refers to the maximum possible duration, achievable in Dry Mode.
D100 leaves water streaks on the floor
To avoid water stains when using the D100, please observe the following recommendations:
1. use the correct ratio of cleaning solution: make sure you use the correct amount of cleaning solution. For the D100, the recommended ratio is 1:30 (1 liter of water and 30 milliliters of solution). The correct mixture can significantly improve the cleaning results.
2. perform slow and steady movements: Try to move the appliance steadily and evenly across the floor. This contributes to a more even cleaning and reduces the risk of streaking.
3. adjust the water level: Depending on the type of floor, water streaks may be visible. To minimize this, experiment with the water level settings to find the optimal balance for your particular floor type.
Can it be used to vacuum carpets?
Yes, the D100 can theoretically be used on carpets, but it is not ideal. If the D100 is only used to vacuum carpets, this can easily lead to clogging of the HEPA filter and affect the suction performance. To counteract this, the D100 sprays water on the brush during the first 5 seconds in dry mode to prevent the HEPA filter from clogging.
This can cause the carpet to become slightly damp. We therefore recommend using the D100 mainly on hard floors.
¿Por qué mi D100 no está cargando y por qué solo hay 1 barra de batería parpadeando en la pantalla ?
Si el dispositivo ha funcionado hasta descargarse por completo y se ha apagado por falta de batería, siga estos pasos:
1. Coloque el D100 en la estación de carga para iniciar el proceso de recarga.
2. Después de aproximadamente 10 minutos, debería comenzar la función de secado automático.
3. Se necesitan entre 60 y 90 minutos adicionales para que el indicador de batería parpadeante de color naranja, que inicialmente muestra solo una barra, muestre una segunda barra y finalmente cambie de color naranja intermitente a verde fijo.
A medida que el dispositivo se carga, el estado de la batería se actualizará gradualmente. Las barras en la pantalla aparecerán una a una para indicar el progreso de la carga:
- 1 barra representa aproximadamente el 20% de carga,
- 2 barras indican aproximadamente el 40%, y así sucesivamente, hasta que la batería esté completamente cargada al 100%.
En total, el D100 tarda unas 6 horas en cargarse por completo. Asegúrese de que el dispositivo permanezca en la estación de carga con la fuente de alimentación activa durante este periodo.
Si el problema persiste después de seguir estos pasos, podría indicar un defecto y se necesitaría más ayuda. Para obtener más ayuda, no dude en contactar con Atención al Cliente.