Υποστήριξη προϊόντος D100
FAQ
The brush gets wet in dry mode
- The D100 is not suitable as a pure vacuum cleaner, as it sprays water in the first five seconds of dry vacuuming to protect the HEPA filter from clogging.
- To check whether water continues to be emitted after the first 5 seconds, remove the cover over the brush roller, restart the appliance, select Dry Mode and check that water is coming out of the nozzle. If water continues to escape after 5 seconds, there is a defect in the appliance. In this case, the appliance must be sent for inspection and repair.
The self-cleaning doesn’t work after charging station docking.
- Activate self-cleaning mode: Single click on the self-cleaning button/water level control.
- Activate drying mode: Long press on the self-cleaning button /water level control
No water comes out
1. Please check the following:
- Check the nozzle: Check whether the nozzle sprays water.
2. Possible causes:
- No water in the fresh water tank.
- The sealing ring is missing or installed the wrong way round.
- The nozzle under the roller cover is blocked.
- The hose of the fresh water tank is loose.
- The contact of the HEPA filter has been lost.
- Water pump defective - the appliance must be sent for inspection and repair.
Product cannot be charged
- Check if the charging plug is connected properly.
- Ensure the device is completely placed in the charging base.
- Check the connection between the charging head and the charging base for poor contact.
Wastewater tank light is on
- Drain the wastewater in the wastewater tank if it is full.
- Ensure HEPA and the wastewater tank are installed properly.
Why is the usage time of my Uwant D100 vacuum cleaner shorter than expected?
The usage time of your Uwant D100 varies depending on the mode it operates in:
- Dry Mode: The battery life can last up to 35 minutes.
- Smart Mode: The battery life is approximately 24 minutes, which is normal.
- Turbo Mode: The battery life is around 20 minutes.
The advertised battery life of up to 35 minutes refers to the maximum possible duration, achievable in Dry Mode.
D100 leaves water streaks on the floor
To avoid water stains when using the D100, please observe the following recommendations:
1. use the correct ratio of cleaning solution: make sure you use the correct amount of cleaning solution. For the D100, the recommended ratio is 1:30 (1 liter of water and 30 milliliters of solution). The correct mixture can significantly improve the cleaning results.
2. perform slow and steady movements: Try to move the appliance steadily and evenly across the floor. This contributes to a more even cleaning and reduces the risk of streaking.
3. adjust the water level: Depending on the type of floor, water streaks may be visible. To minimize this, experiment with the water level settings to find the optimal balance for your particular floor type.
Can it be used to vacuum carpets?
Yes, the D100 can theoretically be used on carpets, but it is not ideal. If the D100 is only used to vacuum carpets, this can easily lead to clogging of the HEPA filter and affect the suction performance. To counteract this, the D100 sprays water on the brush during the first 5 seconds in dry mode to prevent the HEPA filter from clogging.
This can cause the carpet to become slightly damp. We therefore recommend using the D100 mainly on hard floors.
Γιατί δεν χρεώνει το D100 μου και γιατί υπάρχει μόνο 1 ράβδος μπαταρίας που αναβοσβήνει στην οθόνη ?
Εάν η συσκευή έχει λειτουργήσει μέχρι να αποφορτιστεί πλήρως και να απενεργοποιηθεί λόγω άδειας μπαταρίας, ακολουθήστε τα παρακάτω βήματα:
1. Τοποθετήστε το D100 στο σταθμό φόρτισης για να ξεκινήσει η διαδικασία επαναφόρτισης.
2. Μετά από περίπου 10 λεπτά, θα πρέπει να ξεκινήσει η λειτουργία αυτόματου στεγνώματος.
3. Απαιτούνται επιπλέον 60–90 λεπτά για την πορτοκαλί ένδειξη μπαταρίας που αναβοσβήνει, η οποία αρχικά δείχνει μόνο μία γραμμή, για να εμφανίσει μια δεύτερη γραμμή και τελικά να αλλάξει από το πορτοκαλί που αναβοσβήνει σε σταθερό πράσινο.
Καθώς η συσκευή φορτίζεται, η κατάσταση της μπαταρίας θα ενημερώνεται σταδιακά. Οι γραμμές στην οθόνη θα εμφανιστούν μία προς μία για να υποδείξουν την πρόοδο φόρτισης:
- 1 bar αντιπροσωπεύει περίπου 20% χρέωση,
- 2 μπάρες δείχνουν περίπου 40%, και ούτω καθεξής, έως ότου η μπαταρία φορτιστεί πλήρως στο 100%.
Συνολικά, χρειάζονται περίπου 6 ώρες για να επαναφορτιστεί πλήρως η D100. Βεβαιωθείτε ότι η συσκευή παραμένει ανενόχλητη στο σταθμό φόρτισης με ενεργό τροφοδοτικό κατά τη διάρκεια αυτής της περιόδου.
Εάν το πρόβλημα παραμένει αφού ακολουθήσετε αυτά τα βήματα, μπορεί να υποδηλώνει ελάττωμα και θα χρειαστεί περαιτέρω βοήθεια. Για περαιτέρω βοήθεια, μη διστάσετε να επικοινωνήσετε με την Υποστήριξη Πελατών.
How long does drying take?
60 minutes (auto-drying cycle)
How long does charging take?
Around 6 hours for a full charge.
Why is my battery running out quickly?
Battery life depends on the mode:
- Dry Mode: up to 35 minutes
- Smart Mode: around 24 minutes
- Turbo Mode: around 20 minutes
Only Dry Mode allows the max runtime.
My floor looks streaky after cleaning. What can I do?
- Move slowly and evenly.
- Try different water level settings.
Can I use it with water only or third-party cleaners?
Yes, water-only is fine. Third-party cleaners are not recommended as they may damage the machine.
Can I use it on carpets?
Technically yes, but not ideal. It may clog the HEPA filter and slightly wet the carpet.